Consent Docs
Open console

Handle a request made for someone else

Log a rights request from a parent, a lawful guardian or a nominee, record the document you checked, then carry the request out.

How-to2 min readFor privacy, marketing and support teams

A parent can ask for their child. A lawful guardian can ask for the person in their care. A nominee can ask for someone who has died or cannot act. Check their authority, record what you checked, then carry the request out.

Who can ask for someone else#

Who is asking What your team checks, for example
A parent, for their child That the person asking is the child's parent, such as from a birth certificate.
A lawful guardian The guardianship order of a court, a designated authority or a local level committee.
A nominee, after death or incapacity A death certificate or proof of incapacity. The person must have named this nominee first.

Your team decides what is enough. The product records what you confirmed. It makes no finding of its own.

Log the request#

A person can choose Who is making this request? on the hosted request page. To log a request that reached you another way:

  1. Open Properties, choose Requests, then Log a request.
  2. Under Who is asking, choose the parent, guardian or nominee.
  3. Under Their identifier, type the identifier of the person the data is about, not of the one asking.
  4. Fill in Their own name for the person asking.
  5. Fill in Their own email address or phone number. A nominee must give the one they were nominated with.
  6. Choose Log request.

The request shows Authority to confirm. Until then, the panel says Can be completed once their authority is confirmed.

Confirm their authority#

  1. Open the request. Find the Authority to act panel.
  2. For a nominee, check Registered nominee. It must say The email address or phone number given matches.
  3. For a nominee, choose Why the nominee acts: The person has died or The person cannot act.
  4. Under Document checked, choose the file you checked. Or paste its SHA-256.
  5. Under What you checked, write what you saw, such as the court and date of an order.
  6. Choose Confirm authority.
The Authority to act panel of a request made by a nominee
The Authority to act panel of a request made by a nominee

The file is fingerprinted in your browser and never uploaded. The request now shows Authority confirmed. Carry it out as in Handle a request.

What is kept#

  • The person's identifier and the one asking are kept only as keyed hashes. The name of the one asking is encrypted.
  • Your check is kept as the document's SHA-256, your note, who confirmed it and when. It also goes on the request's Handling record.
  • Each later change carries who acted. A withdrawal or erasure for the request seals actingAs into the consent record's history, with the request's reference and the document's SHA-256. The record shows Last change asked for by.

The consent.withdrawn and subject.erased webhooks carry the same actingAs. See People events.

↑↓ to move, Enter to open