Troubleshooting
Find a problem by what you see on your site, in the API, in the console or on your own deployment, then read the cause and the fix.
Each page lists problems by symptom or by the exact error text. Every problem says what you see, why it happens and how to fix it. The pages are for anyone with something not working: site owners, developers, console users and the people who run a deployment.
Start with:
- Banner and tag problems, when the banner is missing or tags run at the wrong time.
- Key and API errors, when a call answers with an error.
- Webhook problems, when events do not reach your server.
By area
- Banner and tag problemsFix a banner that does not appear, tags that run too early or never run, and a site policy that blocks the consent script.
- Key and API errorsFix the errors the API answers with most often, from 401 and missing scopes to rate limits, refused answers and keys that cannot go live.
- Webhook problemsFix webhooks that do not arrive, fail the signature check, time out, arrive twice or out of order, or have switched their endpoint off.
- Records and requestsFix a person who cannot be found, a missing record, a rights request that will not complete, a receipt that does not verify and records that stay.
- Console problemsFix a form that will not publish or reaches no visitors, a missing language, a failed scan, an import that stays off and keys you cannot edit.
- Overview and dashboard problemsFix a chart that took too long, a busy server, a shortened period, a chart that is not available, a missing rate and a dashboard that will not save.
- Self-hosted deploymentsFix a deployment you run yourself when the API does not start, nobody can sign in, callers are rate limited or evidence does not verify.