Overview and dashboard problems
Fix a chart that took too long, a busy server, a shortened period, a chart that is not available, a missing rate and a dashboard that will not save.
Find the problem by the sentence the chart or the page shows. One chart that fails never stops the others: they keep drawing, and the failed chart tries again on its own.
This chart took too long#
What you see: A chart says This chart took too long. A shorter period is faster. Its Try again waits, with It will be tried again after a time.
Why it happens: Each chart query has a time limit. It is 3 seconds, or 5 seconds for charts that read single records or events. A breakdown "from single records" and a measure with a 90-day window read them. After a timeout, the same chart is not run again for a minute.
Fix: Choose a shorter period, or limit the chart to one form. A breakdown by Form or Country reads daily totals and is faster. If many charts time out every day, ask the people who run your deployment. Monitor a deployment lists the signals they watch.
The server is busy#
What you see: A chart says The server is busy. This chart will try again.
Why it happens: Each API server runs only a few chart queries at a time. Other charts were waiting, and this one could not start before the request had to answer.
Fix: Wait. The chart tries again after 5 seconds and after 20 seconds, then at each refresh. Refresh tries every chart at once. If it happens often, the operator can allow more queries at once with DASHBOARD_MAX_STATEMENTS. See Configuration.
A chart covers fewer days than the period#
What you see: A chip such as Last 90 days only or Last 30 days only beside the title. Below the chart, a note says This breakdown reads single records, so it covers the last 90 days or Delivery history is kept for 30 days.
Why it happens: Breakdowns read from single records reach back 90 days while no property and no form is chosen. Webhook deliveries are kept for 30 days, so older ones cannot be counted.
Fix: Choose a property in the scope header, or choose a form under Limit to in the chart's settings. Both let single records reach back 366 days. For a longer trend without either, break the chart down by Form or Country, which come from daily totals.
This chart is not available in this version#
What you see: A chart says This chart is not available in this version. In edit mode, Done asks you to Change or remove 1 chart to save.
Why it happens: The dashboard holds a chart that this version cannot draw. It was saved by a newer version before a roll-back, or its measure or combination no longer exists. The rest of the dashboard still works.
Fix: Choose Customise, then Edit chart… to choose another measure, or Remove. A chart that says Reload the console to see this chart needs the page loaded again after an upgrade.
When a whole dashboard says This dashboard was saved by a newer version. It cannot be opened here., the built-in Overview opens instead. Your dashboard comes back after the upgrade is repeated.
The project was switched in another tab#
What you see: The project was switched in another tab., with Reload and Go back to editing.
Why it happens: The browser holds one project at a time. Another tab opened a different project, so this page's charts and saves would reach the wrong one.
Fix: Choose Reload to show the project the browser is on now. To keep changes you have not saved, switch the other tab back to this project first. Then choose Go back to editing and Done.
A rate says Fewer than 10 records#
What you see: A chart shows Fewer than 10 records, Fewer than 10 answers or Fewer than 10 banner answers in place of a rate, without counts.
Why it happens: Six rates are not shown for a group of 1 to 9, so a figure cannot point at a few people. A rate out of fewer than 30 is drawn as an outline, with a note such as Only 17 answers, so this rate can swing widely.
Fix: Choose a longer period, or a breakdown with fewer and larger groups. Dashboard breakdowns and charts names the six rates.
Open in Records lists more than the chart#
What you see: A link from a chart opens Records with more records than the chart counted.
Why it happens: Records lists records by what they are today, not by what happened in the period. It also has no filter for some of the chart's rules, such as leaving out records waiting for confirmation.
Fix: Read the note under the link in the chart's menu. It says what differs, for example Lists the records that are withdrawn today, not the withdrawals of this period.
A figure differs from before the upgrade#
What you see: Since 3 October 2026, a figure on the Overview differs from the one shown for the same period before.
Why it happens: A period is now whole days in UTC. Records used to be counted to the minute, and the daily figures reached back one day further.
Fix: None. Compare figures taken from the same version. Product changes has the details.
The dashboard was changed elsewhere#
What you see: Done says This dashboard was changed in another tab or on another device.
Why it happens: You saved the same dashboard in another tab or on another device after you chose Customise here.
Fix: Choose Keep my version to save yours over it, or Load the other version to drop your changes and show the other one. Go back to editing decides later.
Still stuck#
Collect these before you ask for help:
- the exact sentence the chart shows, and the chart's title
- the period, the records counted and the property
- the time shown after Updated